Website compliance requirements - A guide for merchants
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Website compliance requirements for merchants

SecurionPay Academy

When you look for a payment gateway for your website, prepare for the compliance process to make it quick and smooth. Wondering what you can do? In today’s video, we are going to describe how to optimize your website to make it fully compliant.

Website compliance requirements

Video transcription

Whether you like it or not, running an online business is going to require you to do some compliance paperwork. Would you rather have a long, lengthy compliance process or minimize it as much as possible.

Check out the video today to learn how to have a smooth process with your website compliance.

So, let’s go through some of the steps, in order to have a smooth compliance process.

transparent terms and conditions

Transparent terms and conditions

First and foremost – transparent.

Everything that you have on the website, when it comes to compliance, should be clear and transparent for your customers.

Customer rights and responsibilities

Customer rights and responsibilities

You need to clearly state your privacy policy, what data you’re capturing and comply with relevant data protection laws, privacy regulations, etc. For example, if you’re providing GPS mapping or location services, mapping services, please state that clearly what you fo with their data.

You need to have the payment and pricing details described, hidden fees, taxes, etc. For example, there could be a different tax from your customer if they’re purchasing in Ireland or they’re purchasing in Canada.

Refund policy. How are you refunding your products and/or services, how quickly, for example in the first 30 days, if the customer is not satisfied, then you could refund fully, partially, etc.

Opt-out policy. You can decide to have this if the customer’s completely not satisfied within, let’s say, first three days. You refund everything, no questions asked.

Shipping ecommerce

Shipping

Shipping information:

  • The prices – how much is the cost, how much are they gonna pay. Are there hidden fees?
  • The methods – is it gonna be overnight, express, etc.
  • Are you providing international shipping or is it just domestic?
  • What are the restrictions? Are there certain restrictions based on the country and the location, on the product and/or service?
  • And the handling time. Do you need extra days before you can ship the item?
Dispute resolution for online sales

Dispute resolution details and websites legal liability

In a lot of cases, you can solve disputes without going to court. Please check and follow the laws of the land, in order to ensure that you do everything here properly.

Imprint on your website

Imprint on your website

Contact information is key. Customers need to know how to contact you. If there’s any sort of compliance issues, they can get ahold of you quickly. So, make sure you have numbers, the website, emails, maybe Skype information, and the different social media channels that you have.

Product description | online sales

Product descriptions

In order to avoid as many issues as possible, make sure that your product descriptions are crystal clear. Describe where it’s from, how it’s made – all relevant information so there are no obstacles or unclear situations in the future.

checkout process on your website

Checkout process

The checkout process needs to be HTTPS compliant, right? You wanna be secure, SSL layer security.

Display the logos of the card brands that you’re accepting – American Express, Visa, MasterCard, etc., etc.

If there are recurring payments, make sure that you’re disclosing the recurring payments: How much are the amounts? Are they fixed? Are they variable? The dates when the recurring payment takes place, and how you’re gonna communicate about it. You also want to have descriptor – transaction descriptors clearly, clearly state it. More about that in our video about transaction descriptors.

Steps for a smooth compliance process

Summary

  • And in the end, to summarize all these information and to make compliance less painful, terms and conditions need to be clear.
  • You need to have the imprint on your website, so it’s very easy to contact you in case there are any issues.
  • What cards are you processing?
  • You need to be up-to-date with all relevant information.
  • Pricing needs to be clear, transparent and you need to have a payment gateway that helps with the compliance process and makes everything run more smoothly.

I know it’s a lot of information, but it’s super, super important to be compliant and we do everything we can in order to make that process smooth.

Thanks for watching today and, most importantly, have a great day.

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Patrick Kozakiewicz

Patrick Kozakiewicz

Chief Evangelist
Chief evangelist whose motivation is to make history. My philosophy is to convert people and link my goals into changing the world. I have experience and curiosity in technology, mindfulness and making business flourish.

Video: Transaction descriptors explained

Communication for merchants with their customers